Your water bill charges, if applicable, are shown monthly on your tenant portal. You can verify the latest water bill by going to the following website and entering your account number: https://secure.phila.gov/WRB/WaterBill/account/GetAccount.aspx

You may locate your PWD account number by visiting the following website and entering your address in the search box located in the upper-right portion of the screen:
http://www.phila.gov/water/swmap

If you find your water bill is more than expected, a water leak may be the problem. Water leaks are serious issues that must be remedied as soon as they are discovered. Water leaks not only cause property damage but they can also waste large amounts of water; both of which become the financial responsibility of the tenant. To prevent the waste of one of our most valuable resources and a large bill for our tenants, we would like to share with you a short list of the most common water leaks.

Toilet Leaks
Toilets are one the most common sources of leaks in the home, and usually go unnoticed because the leaks are often silent and out of view. Large toilet leaks can be detected when the valve constantly emits a hissing or gurgling sound when the toilet is not in use.

Faucet, Shower, and Bathtub Leaks
Faucet, shower, and bathtub leaks are common occurrences.  A faucet dripping slowly at only one drop every two seconds will waste more than 1,000 gallons per year.

As routine care and maintenance you should perform regular leak checks. Performing these leak checks includes the following procedures:

  1. Make sure all water is turned off inside and outside the home. Do not use any water (including toilet flushing) for the next 20 minutes. This test must be performed when no automatic water equipment is used, such as irrigation controllers, clothes washers, dishwashers, etc. You should also avoid using ice from refrigerator ice and water dispensers.
  2. Record the reading of the water meter, and wait 15 minutes. Be certain no water is used during this time.
  3. Record the reading of the meter again. If the meter has recorded water use during the test, it might be due to a leak. Verify that the water use is not due small appliances such as water filters, water softeners, or whole house humidifiers. Perform test again, if necessary.

Should you discover a leak, it is important that your report it to management immediately.