The following is important information about your additional responsibilities during the cold winter months. Please remember costs associated with winterizing your home are generally the responsibility of the tenant.

Single Family Properties: Tenants in single family properties are responsible for their own snow and ice removal, per the lease terms and also according to Philadelphia code.  Snow must be shoveled to form a 36" pathway, 6 hours after the snow has stopped falling.  A snow shovel will be provided for tenant use upon request if not already provided at move-in, but requests may take up 5-10 business days to fulfill so should be made prior to winter weather.  Tenants may shovel snow themselves, or hire a contractor of their choice as long as the contractor has a current general liability insurance policy and a copy of the contact is sent to the owner of the property in advance of the winter season.  Management will not be held responsible for any injuries that occur from sidewalks and steps that have not been shoveled.  Any violations, penalties, and court costs assessed for the non-removal of snow by the city will be passed to the tenant for payment.  Tenants are also required to use Ice Melt before every snow fall to prevent the icing of walking surfaces.  Use of rock salt is not permitted as it damages cement.  If tenants are unable to keep all walking surfaces free of ice and snow, the owner may hire a contractor to perform the work, at the tenant's expense.  The charge will be a minimum of $50.00 for snow and ice removal.

Multi-Family Properties: Tenants in multi-family properties should check their lease terms to determine if they are responsible for snow removal.  If management is responsible for snow removal and the property has not been shoveled within 6 hours after the snow has stopped falling, please contact our office.

As part of our regularly scheduled maintenance procedures, we will service your heater prior to the winter months (does not apply to units with electric-only heating).  We will notify you before coming to your home, but you do not need to be present for this work.

For units with electric-only heating (typically electric baseboard heaters), please be aware that heaters should be kept at a reasonable level and turned down when not in use.  If heaters are left on high at all times over the winter (instead of just being used as needed), the charge from PECO will be extremely high! 

Pipes that are near exterior walls may freeze in cold weather.  Tenants are responsible for leaving water running at a very slow trickle in cold weather (below freezing), in order to prevent frozen pipes, and will be liable for cost to repair any frozen pipes and/or to restore water service.

"Low Income Home Energy Assistance Program (LIHEAP) is a federally-funded program that helps low-income households with their home energy bills. LIHEAP can help you stay warm in the winter and cool in the summer. By doing so, you can reduce the risk of health and safety problems (such as illness, fire, or eviction)."

We appreciate your cooperation and we hope you enjoy a warm and comfortable winter in your home.